Trusted by 100s of enterprises and innovators
Wizr CX Control Room uses Generative AI on your support data to extract signal intelligence from customers. It identifies and tracks key trends on metrics like customer satisfaction, issue categories, and priorities. With AI-powered Customer Experience Analytics, it helps teams gain deeper insights into customer interactions. It also provides alerts to different teams, including customer success, to predict and prevent escalations and drive revenue.
Understand Customer Sentiment Trends with AI
Gain insights from actual conversational data to track evolving customer needs and satisfaction with AI Voice of Customer Sentiment Analysis.
Cluster Issues to Address Root Causes
Group similar issues to identify patterns and resolve underlying problems efficiently using AI-Powered Customer Feedback Analytics.
Get Real-Time Alerts
Provide different teams with timely notifications to improve CSAT and drive revenue using AI-Driven Customer Engagement Analytics.
Case Study
Over 3,000 employees spread across the U.S., operating in multiple time zones
Struggled with helpdesk processes due to a high volume of daily support requests
54% Deflection Rate
Wizr AI-Powered Customer Insights Analytics automated a significant portion of inquiries, reducing the workload on support agents.
33% Faster Resolution Time
AI-Powered Customer Insights Analytics helped agents resolve issues more efficiently, minimizing response times.
Higher Employee Satisfaction
Improved efficiency led to faster issue resolution, directly enhancing CSAT scores with AI-Powered Customer Sentiment Analysis Tools.
Wizr CX Control Room for Proactive Insights & Automation
Used Generative AI for Customer Insights to analyze support data, extract signal intelligence, and provide real-time insights on customer sentiment, issue trends, and priorities.
Auto Tagging, Sentiment & Issue Analysis
Automatically categorized tickets based on sentiment, urgency, and issue type, enabling faster response prioritization and workflow efficiency.
Automated Summarization & Knowledge Assist
Generated AI-Powered Customer Data Analysis summaries, equipping agents with data-driven recommendations for quicker resolutions and an enhanced customer experience.
See how Wizr CX Control Room, an AI-Powered Customer Analytics Platform, can transform your customer support processes. Schedule a personalized demo and explore how to drive efficiency and customer satisfaction with AI-Powered Customer Insights.
Improve response times, reduce costs, and deliver exceptional customer experiences with AI-Powered Customer Service Analytics—get started today.
