How a Leading Accounting Software Firm Enhanced Efficiency with AI-Powered Support
The Results: 45% 37% Faster Turnaround Times Routine Inquiries Deflected Overview A leading accounting software provider faced increasing customer support demands. With over 8,000 tickets handled per month, their manual processes strained resources, resulting in slower response times and inefficiencies. To address these challenges, they turned to AI-driven solutions that transformed their support operations. Key […]
Transforming Immigration Support: A Case Study of Operational Excellence
The Results: 65% 60% First-Interaction Resolution Rate Faster Response Times Overview A large global Immigration firm faced significant challenges in providing accurate and timely responses to their vast client base’s legal inquiries. As visa processes and compliance standards grew increasingly complex, the firm needed a robust solution to maintain high service quality while managing an […]
How Wizr CX Hub Cut Tickets by 45% & Increased Employee Satisfaction by 40% for a Fortune 500 High-Tech Firm
The Results: 45% 40% Reduction in Routine Ticket Volumes Increase in Employee Satisfaction Overview A Fortune 500 high-tech firm faced challenges in optimizing its internal HR and IT support systems. The organization struggled with inefficiencies in ticket handling, long resolution times, and operational bottlenecks, which were hampering overall productivity. In response, the company turned to […]
One of the World’s Largest eCommerce Firms Uses Wizr Enterprise AI Platform to Auto-Generate Product Descriptions
65% 60% First-Interaction Resolution Rate Faster Response Times Overview A global eCommerce giant with thousands of vendors faced challenges in ensuring compliance with listing guidelines and enhancing product discoverability. The firm needed an efficient way to automate product description updates and improve marketplace integrity. The Challenge: The Roadblocks to Efficiency and Compliance in eCommerce With […]
European Marketing Intelligence Leader Leverages Wizr Enterprise AI Platform to Automate Data Cleansing and Boost Productivity by 63%
63% Productivity Improvement Overview A leading marketing intelligence firm that serves renowned brands like P&G, IKEA, and H&M faced significant challenges in processing large-scale survey data. The firm needed a solution to automate data cleansing and enhance efficiency in handling survey responses. The Challenge: Manual Data Processing Was Holding Them Back The marketing intelligence firm […]
Optimizing Dealer Support: How a Leading Automotive Firm Saved $2.1M with Wizr Enterprise AI Platform
The Results: 60% $2.1 mn Faster Response Times Saved Annually Overview In the competitive automotive industry, delivering seamless dealer support is critical to maintaining satisfaction and loyalty. A leading automotive firm in the US faced challenges in managing 15,000 monthly dealer inquiries, which were handled manually. This inefficient process not only delayed responses but also […]
Deflecting 43% of support tickets while enhancing CSAT for a leading logistics SaaS firm
The Results: 50% 35% Faster response times Increase in customer satisfaction Overview A leading logistics SaaS company with over $250 million in revenue and a valuation exceeding $2 billion, managing customer service operations at scale posed significant challenges. Handling over 10,000 inquiries monthly with a team of 70 agents became inefficient and costly. To overcome […]
How Wizr AI Studio Transformed Spare Part Cataloging for leading Global Auto Manufacturer
The Results: 80% 1.1 mn $ Reduction in Manual Effort Annual savings by Automation Overview One of the leading auto manufacturer giants in North America, faced a significant challenge within its spare parts division—the enormous time and cost involved in manually creating parts catalog content. With an annual expenditure of $2.1 million and a time-consuming […]
Leading Healthcare Concierge Automates Time Entry Process
The Results: 200+ 93% Manual Timesheet formats automated Timesheet entry automated Overview A premier career concierge service for healthcare practitioners was facing significant operational challenges in managing their manual data entry and compliance processes. Handling large volumes of timesheets manually was not only time-consuming but also prone to errors, impacting overall efficiency and user satisfaction. […]