Platform to use the funds to advance customer support solutions!
Wizr AI, a Generative AI platform, has secured $500,000 in angel funding to take its customer support and success solutions forward. The company operates out of Bengaluru and Infopark, Kochi. This funding will help the company enhance its offerings, showcasing the benefits of generative AI in customer support.
Founded by IIT/ IIM alumni and entrepreneurs, Sirish Kosaraju and Rajesh Padinjaremadam, Wizr AI has attracted significant investment from angel investors. Upsparks Capital, a Bengaluru-based venture capital fund, Raveendranath Kamath, President, Kerala Angel Network, executives from Meta, Amazon, Intuit, leadership from Aspire Group, and Nitish Kosaraju, CMO at HarmonyCares Medical group, contributed to the funding.
Wizr AI’s flagship product, Cx Hub, brings intelligence and automation to customer service. It analyses customer service tickets, predicting and preventing issues before they escalate. It organises problems for in-depth analysis and evaluates agent performance. Wizr Agent Assist supports customer support agents by offering relevant information from past tickets, suggesting responses, auto-drafting emails, and automating tasks. Wizr Auto Solve, another feature, takes it a step further by automating issue resolution, reducing the workload for agents, and resolving up to 45% of tickets automatically.
“This funding will accelerate our platform’s development and expand our market reach as Wizr AI strives to revolutionise the customer support landscape, turning it into a revenue driver,” said Sirish Kosaraju, Co-founder of Wizr AI.
Wizr AI is building something futuristic and exciting, and we are happy to be contributing to their journey,” Mohamad Faraz, Founding Partner, Upsparks Capital said.
Source: Business Online – The Hindu
About Wizr AI
Wizr AI is an Advanced Enterprise AI Platform that empowers businesses to build Autonomous AI Agents, AI Assistants, and AI Workflows, enhancing enterprise productivity and customer experiences. Our CX Control Room leverages Generative AI to analyze insights, predict escalations, and optimize workflows. CX Agent Assist AI delivers Real-Time Agent Assist, boosting efficiency and resolution speed, while CX AutoSolve AI automates issue resolution with AI-Driven Customer Service Automation. Wizr Enterprise AI Platform enables seamless Enterprise AI Workflow Automation, integrating with data to build, train, and deploy AI agents, assistants, and applications securely and efficiently. It offers pre-built AI Agents for Enterprise across Sales & Marketing, Customer Support, HR, ITSM, domain-specific operations, Document Processing, and Finance.
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