A Comprehensive Guide to Implementing Gen AI in Customer Support
This guide provides an overview of key approaches that enterprises can use to implement Gen AI in their customer support processes, a comparison between the options’ technical architecture, and a step-by-step guide for implementing these options.
45%
Average auto-solve/deflection rate
40%
Average productivity improvement
55%
Reduction in time to resolution
What you will learn
Benefits of implementing Gen AI in your customer support processes
Different approaches to implementing Gen AI in your customer support– Build In-house vs Gen AI provided by core ticketing systems vs. specialized software for Gen AI in customer support
Options comparison and analysis
Step by step guide for implementation of Gen AI within customer support
